Learn to create better customer experiences by closing the operational in your business.
People buy from companies they trust. You build trust by offering a remarkable customer experience.
Customers are looking for an emotional connection to your brand.
You need to maximize every relationship-building opportunity while recognizing that customers are unique and fickle. The more you understand what moves and motivates them, the more strategic you can be with your business.
Imagine being able to fine-tune your products and services to be more sellable or attractive while creating exceptional customer experiences that keep you on top.
Get a handle on what matters most — your customers.
Why put an emphasis on your customer experience? CX can drive differentiation, improve customer acquisition and retention, it helps motivate your employees, reduces costs to serve customers and drives a higher return on investment for Shareholders. Walking in your customer's shoes is fundamental to delivering CX Excellence.
“I like that the CX is a viable system I can apply to help develop a strategy for increasing our effectiveness in inspiring, integrating and retaining newcomers to CAC. In particular, unchurched people.
I found the CX Mapping system incredibly insightful and intuitive in teasing out some of the blindspots I had about how to effectively inspire, integrate, and retain newcomers to our church.”
"Clarity that I know my ideal clients. Setting out our processes and seeing where they could be improved clearly. I enjoyed the process a lot and found it valuable."
"The target persona exercise really helped me understand who our ideal customer is, we didn't really know. Once going through our customer journey and onboarding, and walking in our ideal customer's shoes we got to really understand where the gaps where and where I could better serve my clients. Loved this workshop and found it super insightful."
"I have been in business for over 10 years and I thought I knew everything about my ideal customer and the customer experience we offer them. But, after going through this workshop and exercise with Jamie, I quickly realized there were some things we could do better. We came up with some really awesome ideas that could create these delightful moments for my clients. I would highly recommend this workshop to any business owner."
We’ll help you build a business with a competitive advantage.
From creating ideal customer personas to customer journey maps, this workshop will give you all the tools you need to:
4 hour workshop
The workshop is a total 4 hours, either in person or online. It’s a fun and interactive time where I’ll facilitate and guide you through each phase in your customer journey.
You’ll gain a clear understanding of what CX is and unpack your ideal buyer persona.
Customer Journey Mapping exercise to spot the gaps in your business and identify improvements.
Ready to start creating better customer experiences?
Get to know your customer and begin building a better relationship with them — one that creates a real bond.
I’ll show you how.
Why work-shop with me?
I've spent over a decade in operations and project management, so I understand how challenging it can be for businesses to run smoothly, stay organized, and remain competitive. It's not easy.
I also own Khula, a boutique design studio that helps small businesses worldwide transform their brand image. At Khula, I knew I wanted to provide exceptional service to our clients. While putting customer-centric systems in place, I discovered the operational tactics most important for creating magical moments in the customer journey.
We take pride in the relationships we've built, and our customers love the efficient process and delightful touch points we have at Khula, so I decided to help small business owners level up their CX game by walking you through the same customer journey mapping process we went through.
in Customer Experience
Innovation & Creativity