Top 10 Tips for a Strategic Brand Refresh

Worried your brand is falling behind, but you're not sure?

Here's a quick checklist to find out.

1. You created your brand on a Commodore 64 - okay, that may be too far back, but you get the idea - your graphics are outdated.
2. Your website still thinks it rules the playground, hates change, and refuses to play nice with mobile devices - in other words; it isn't responsive.
3. You have trouble uploading your logo to any social media sites while making it look good - can't they make that square any bigger? Honestly.
4. Your messaging says one thing while your business is doing another - basically, your business has evolved, but the story you're telling hasn't.
5. You're losing customers because you can't tell them "at the speed of light" what you do - yes, that's how fast you need to capture someone's attention.

If you answered yes to any of the above, don't worry. We won't judge, but you're probably ready for a brand refresh. Not a complete overhaul, just an update. Because design trends change, technology keeps improving, and buyers are getting savvier and smarter. And brands, yours included, need to stay ahead of it all or at least keep up.

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Every Brand Needs Refreshing.

For some, depending on the nature of their business, it could be quite often. Just look at Google. They seem to be doing it every day! We're not suggesting you go that extreme, but you could take a cue from MasterCard's subtle but recognizable brand mark evolution from 1966 to 2019.

Not all of Mastercard's re-brands were successful, but we won't talk about those because, in 2019, Mastercard did get it right. They didn't change their brand or what it stood for. They simply made it better by adapting their brand mark or logo to meet current trends.

In a bold move, they removed their name in printed form, letting their iconic overlapping red and yellow circles do the talking. They now have a "flexible modern design that works seamlessly across the digital landscape." When explaining the decision, Raja Rajamanar, Mastercard's chief marketing and communication officer, said: "Reinvention in the digital age calls for modern simplicity." Bam. Instant relevance.

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That's What KHULA Does.

We're Brand Refresh Specialists.

KHULA helps brands stay true to who they are while giving them a new and improved image. In a nutshell, we help brands that feel tired, worn out, and a bit irrelevant get the revamp they need to keep growing their business. While updating your brand might seem daunting and overwhelming, we assure you it's not.

It's one of the most important things you could do for your business. Plus, it feels incredibly satisfying once you have a new website with on-point branding that represents who you are and what you do.

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For A Successful Brand Refresh, You Need Expertise In Branding, Marketing, And Design.

Not everyone is at Mastercard's revamp level, but the foundational elements of the process for most businesses, big and small, are the same. A good brand refresh usually includes the following:

Brand Audit: This is a thorough analysis of an existing brand that uncovers its market position, target audience, competitors, and overall brand perception.

Research and Insights: Gathering market research, consumer insights, and industry trends informs the brand refresh strategy.

Strategy Development: To develop a comprehensive brand refresh strategy that aligns with the company's goals, it may require refining brand positioning, defining the brand personality, and establishing the brand's unique value proposition.

Visual Identity: Often seen as the "fun stuff", designers and creative teams collaborate to update or refine the visual elements of the brand, such as the logo, colour palette, typography, and overall brand aesthetics.

Messaging and Communication: Refreshing a brand isn't just about updating visual elements; it also includes updating messaging by crafting or refining brand messages, taglines, and brand voice to ensure consistency and resonance with the target audience.

Implementation Guidance: This involves implementing the brand refresh across various touchpoints, including marketing materials, website, packaging, and other brand collateral.

Stakeholder Engagement: Strong collaboration with internal teams and stakeholders must be established to ensure a smooth transition and alignment throughout the entire brand refresh process.

Brand Guidelines: Brand guidelines or style guides are created to provide instructions and standards for maintaining the refreshed brand identity across different platforms and communications.

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When It All Comes Together, Brand Image Is Improved, The Target Audience Is Reached, And Business Objectives Are Achieved.

We'd say that's a pretty stellar outcome.

If your brand is losing its shine and starting to feel left behind, we can help.

We'd love to walk you through our brand refresh process and make your brand come alive again.

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Want to explore some of our award-winning brand refreshes? Check them out here!

A lot of businesses forget to focus on design and customer experience (CX). But those things are what sets them apart from competitors. They’re both really important pieces. That’s something that Trimble Group Founder, Toby Trimble, knows all too well. He was looking to transform his video production company into a specialist animal health communications brand. 

Toby knew he needed to niche down and build stronger engagement with his target audience. The question was: how? Not only did collaboration with Khula Design Studio give ‘Trimble Productions’ a new name, it provided a professional new brand with the power to shape perceptions in the animal health sector. And it also received some prestigious recognition from the design community.

Toby and Jamie caught up on all things design in an episode of the Trimble Group’s ‘The Future View Podcast'. Read the summary article below or listen to the full 30-minute episode.

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First impressions matter

Jamie and Toby first met in a breakout room on a coaching program. Having both started businesses at exactly the same time — Khula Design Studio and Trimble Productions -– they hit it off from day one. 

Jamie’s background is a mixed one. He was in operations and logistics for a long time before stints with a number of award-winning design agencies. For the last seven years, he’s been in the design industry, focussed on branding and web design. 

Jamie combines his project management and design experience as Founder of Khula Design Studio. Khula is a boutique design studio helping small businesses and non-profits around the world refresh their brand image and online presence, and elevate both online and offline perceptions of brands.

As a self-proclaimed ‘solopreneur’, Jamie wears many hats. He knows all the ins and outs of running a business. Khula is not his first — it’s number 10 — and he’s a serial entrepreneur who loves working with startups, small businesses, and other solopreneurs. 

He’s well aware that when you go to someone’s website, or you check them out on social media, those visual elements quickly paint a picture in a person’s mind. Jamie and the Khula team help small business owners to feel proud and confident of their brand. 

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“The small guys are the ones often unseen or unheard. A lot of startups want a DIY approach and to do everything themselves. I want to help small businesses reshape brand perceptions online.” — Jamie Windell Founder, Khula Design Studio

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Day to day at Khula Design Studio

Jamie oversees a team of creative contractors, acting as a single point of contact for clients. It’s slightly different to a typical agency model. It’s smaller scale, and more boutique. Jamie handles everything from brand strategists and UX/UI designers to copywriters and SEO specialists. 

He’s the glue that holds it together — a project manager with an eye for design — delivering high-quality, on-time, and on-budget brand and website design. He helps clients navigate these technical aspects to unburden clients from the challenge of getting it right for themselves. One of those clients is Trimble Group.

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KHULA Design Studio x Trimble Group

Six months ago, Jamie and his team helped Trimble Productions transition into Trimble Group. Toby knew Trimble Productions needed to niche down into the veterinary and animal health space. So Toby and Jamie jumped on a call to identify the gaps in the brand. 

It soon became clear that the website wasn’t all there. Many of the brand's ideal clients are large pharmaceutical companies. But the design, color choices, and web copy of the old site were mismatched with this target audience. It needed a refresh, and a change of look. 

The first thing was to focus on strategy-led design. That meant unpacking the brand positioning to discover its true North Star — how Trimble needed to show up, its values, what makes it unique, its tone of voice, and its ideal customers. It also included a naming exercise with Toby’s team, which landed on the capture-all — ‘Trimble Group’. 

Jamie works with different industries and clients. The challenge was to better understand the landscape of the veterinary and animal health space, as well as Trimble as a business, how it operates, and its clients. Knowing how Trimble works and who they serve, set the Khula team — six to seven creatives — on the right design path. 

The early mood boarding and concept designs were tested internally to ensure the symbol and word mark were a match with the ideal audience and created a sense of trust and loyalty whilst retaining a veterinary feel. 

The web design started with wireframing — the structure of the website. The User Experience (UX) designer put together the pages, helping to create an intuitive flow, the user journey, and the menu navigation. Then they worked on the User Interface (UI) bringing in Toby to collaborate on the process. It gave him an idea of the real look and feel of the pages before it was brought to life. 

Wanna see the full transformation and case study? Click here

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Making a visual impact

“What makes this website really special is showcasing the work that Trimble Group does. We wanted to ensure that the new website showcases that visually… high-end quality video production.” – Jamie Windell Founder, Khula Design Studio

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The response to the new design was positive. Jamie and his team brought in a lot of video into the design – hovering on cards triggers a video; background videos play in the hero sections; pop-up videos appear over certain facts and stats. There’s also a powerful storytelling flow, making it easy to read and navigate through the website.

The new design has helped Trimble Group to show up as they truly are. It’s given them confidence in who they are and what they do. And it shows.

Trimble Group’s Webflow website have been recently recognized by an honorable mention from awwwards. Voted on by a panel of creative experts — made up of designers, developers, and agencies — awwwards enables digital designers to demonstrate their talent and experience to the global design community.

Both KHULA Design Studio^™ and Trimble Group are delighted and proud by the announcement. 

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“One of the things that came out of this project is that I’ve gained a deeper appreciation of user experience… what I hadn’t realized was how deeply ingrained the customer experience, the customer journey, is in every touchpoint. Working with Khula has made me realize how much more there is we could do — how we can take it even further.”  – Toby Trimble, Founder, Trimble Group 

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Discover what Khula can do for your startup, small business or non-profit. Book a call with Jamie

International money transfers are notoriously time-consuming and complicated, not to mention expensive. Fintech, TransferWise, was founded to make international money transfers easier for everyone. It’s built as a non-banking platform capable of replacing international banking — and today used by more than 10 global banking institutions. 

Ten years in, the founders decided it was time to change the TransferWise brand. The name change and wider rebrand were needed to better represent the audience the company served — people and businesses living multi-currency lives who need their money to be borderless. 

At Khula Design Studio, we’re in the business of brand refreshes and we’re also a Wise customer. That’s why we’re fascinated by their recent brand transformation — what they did, why they did it, and how other businesses can learn from their success. 

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From TransferWise to Wise

What’s in a name? Quite a lot as it happens. 

When it was first founded, the TransferWise name reflected a community of people getting wise to the frustrating, complicated, and expensive business of international money transfers via banks. Escaping hidden fees and exchange rate mark-ups, TransferWise promised a fairer and easier way to move money between borders. 

Today, the company knows it’s about more than money transfers. That’s what their community of millions tells them. Converting money into different currencies is still complicated and dominated by small print and delays, but the Wise community has evolved. They’re very aware of an outdated international banking system, which makes exchanging money more costly and time-consuming than it needs to be.

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They’ve become Wise.

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Looking good in green

Let’s start with the one thing that hasn’t changed. The ‘fast flag’ — which symbolizes money without borders — is still a part of their logo. Every other brand asset has been reworked to better reflect the company’s global community of people and businesses.  

Gone is the dark blue palette and dark themed website. The new brand identity embraces shades of green — the color of money, the color of the natural environment, and also a reflection of the diverse and vibrant community that uses Wise every day. 

The brand now has a cleaner, brighter, and more environmentally friendly look and feel, switching to greens and whites that make it feel more international, and more universal. In the words of their London-based branding agency, Ragged Edge: “Every other part of the visual and verbal system has been painstakingly redesigned with The World’s Money as the guiding principle.”